Terms & Conditions of Hire

CONTENT AV LTD TERMS AND CONDITIONS OF HIRE (“the Terms”) 

Please Read Carefully

1 Interpretation 

In these Terms unless the context requires otherwise the following words and expressions shall have the following stated meanings:.

1.1.1 “The Company” means Content AV Limited (company number: 14757765) whose registered office is at First Floor, 7 Marina Court, Maple Drive, Hinckley, England, LE10 3BF; 

1.1.2 “The Hirer” means the person, firm or company who or which has agreed to hire the Equipment from the Company; 

1.1.3 “The Equipment” means the items together with all accessories and flight cases that are hired by the Hirer from the Company from time to time; 

1.1.4 “Technician” means the employee, agent or subcontractor of the Company who delivers, installs, operates or maintains the Equipment (as the case may be); 

1.1.5 “Writing” includes fax, e-mail and other comparable means of communication. 

1.2 These Terms apply to the exclusion of any terms and conditions specified by the Hirer. 

1.3 No variation to these Terms shall be binding unless agreed in Writing and signed by an authorised officer, employee or agent of the Company. In the event of a conflict, these Terms shall prevail over any variation. 

1.4 Any order or instruction required to be given to the Company by the Hirer shall be given in Writing, save that any order or instruction may be given orally provided that it shall be confirmed in Writing within three days of the oral order or instruction being given. The Company shall not be liable for the consequences of any misunderstandings or inaccuracies resulting from any instruction or order that is not given or confirmed (as the case may be) by the Hirer in Writing. 

1.5 The Hirer shall be solely responsible for any statement, representation, order, instruction, guidance or advice made or given by the Hirer to any Technician. 

2 Ownership 

2.1 The Equipment shall at all times remain in the ownership of the Company and the Hirer will have no rights in the Equipment and shall be a mere bailee. The Company may assign and sell its rights under this Agreement and its rights in and to the Equipment. 

2.2 The Hirer shall not sell, assign, mortgage, charge, pledge or create any sub-lease over or otherwise dispose of or abandon the Equipment, nor allow the Equipment to become a fixture on any land or property. 

3 Location of Equipment 

3.1 The Equipment shall be delivered to or collected by the hirer at the time and place agreed mutually between the Company and the Hirer. The signature of any person purporting to be an employee or authorised representative of the Hirer shall be sufficient evidence of delivery. 

3.2 The Equipment must remain at the location for delivery stated in this Agreement unless otherwise agreed with the Company in Writing. Without the previous consent of the Company, the Equipment must not be taken out of the United Kingdom. If such consent is given, the Hirer shall be solely responsible for obtaining all customs clearances, licences and permits as shall be necessary. If the Equipment taken out of the United Kingdom is lost, damaged or breaks down and the Company agrees to replace the same, the Company shall only be required to deliver the replacement Equipment to an address in the United Kingdom, which shall be the address for delivery of the original Equipment unless otherwise agreed in Writing 

3.3 The Company shall not be obliged to replace lost Equipment or Equipment damaged wilfully or through neglect or other fault of the Hirer, its servants and/or agents. 

3.4 Unless otherwise agreed in Writing it shall be the responsibility of the Hirer to return the Equipment to the Company on termination of this Agreement. If the Company agrees to collect the Equipment on termination of this Agreement, the Hirer shall remain fully responsible for the safe protection of the Equipment until it is in the possession of the Company. 

3.5 The Hirer shall ensure that the Site is safe, secure, and suitable for the delivery, installation, operation, and removal of the Equipment. The Hirer warrants that the Site is structurally sound and complies with all relevant statutory, regulatory, venue, landlord, and health & safety requirements.

3.6 The Hirer shall provide the Company, its Technicians, and agents with full, uninterrupted, and safe access to the Site at the times agreed for delivery, installation, operation, maintenance, and collection of the Equipment. Any delays caused by restricted access, waiting time, or unsafe conditions shall be chargeable to the Hirer at the Company’s standard labour rates.

3.7 The Hirer must ensure that adequate parking, vehicle access routes, loading bays, lifts, ramps, staging areas, and clear pathways are available to allow the safe movement, loading, and unloading of Equipment. The Company shall not be liable for delays where access is insufficient or unavailable.

3.8 The Hirer shall ensure that the Site has all required power supplies, distribution, earthing, environmental conditions, and structural load capacities needed for the safe operation of the Equipment. Where applicable, the Hirer must obtain any venue approvals, rigging sign‑offs, method statements, permits, or RAMS required for operation at the Site.

3.9 The Hirer shall ensure that indoor and outdoor environments are suitable for the hired Equipment. The Equipment must not be exposed to excessive heat, cold, moisture, dust, vibration, or adverse weather conditions unless expressly authorised in Writing by the Company. The Company reserves the right to refuse installation or operation where the environment is, in its reasonable opinion, unsafe or unsuitable.

3.10 The Hirer shall ensure that work areas are kept clean, level, dry, well‑lit, and free from hazards (including trip hazards, obstruction, exposed cables not installed by the Company, unsafe structures, or unprotected heights). The Hirer shall notify the Company and its Technicians of any known site hazards.

4 Pricing and Payment 

4.1 All prices quoted in the Company’s price lists and brochures are subject to confirmation at the time of order and are exclusive of value added tax and all other applicable taxes, insurance and delivery charges. The Company reserves the right to alter at any time by giving reasonable notice the prices and specifications published in its price lists and brochures. 

4.2 Credit limits will be given to approved accounts at the sole discretion of the Company and the Company will require both bank and trade references. If the Hirer is not known to the Company and does not have a credit account then payment must be made prior to the supply of the Equipment. Equipment collected from the Company premises or delivered to the Hirer’s premises will be on a strictly payment on collection/payment on delivery basis. Additional security in the form of a deposit and proof of identification will be required when hiring Equipment to Hirers not known to the Company. 

4.3 Where credit limits are given, payment of accounts must be made within 30 days of invoice date unless otherwise agreed between the Company and the Hirer. Statutory interest- 8% plus the Bank of England base rate for business to business transactions may be applied to outstanding accounts from the due date to date of payment without prejudice to any other remedy which the Company may have. Any discounts granted are subject to payment within 30 days of the date of invoice. The full list price for the hire of the Equipment will be payable if discounted invoices are not paid within 30 days of invoice date. 

4.4 The time of all payments shall be of the essence. 

4.5 Hire charges are calculated on the time that the Equipment is away from the Company’s premises. A 24-hour period or part thereof constitutes one day’s hire. 

4.6 The Hirer shall continue to make prompt payment of the hire charges and other sums payable if the Equipment is lost, damaged, stolen, or is otherwise irrecoverable, or is damaged. In the case of breakdown or damage covered by insurance the Company undertakes to replace or repair the same as soon as reasonably possible. 

4.7 A deposit of twenty five per cent of the total contract value will be required at the time of placing orders on all Contracts of £20,000 and above in value . 

4.8 The hire charges are not inclusive of: 

4.8.1 consumables such as flipchart pads and pens; 

4.8.2 delivery and collection charges; which shall be paid for additionally, unless otherwise agreed between the Hirer and Company in Writing. 

4.9 Where tapes, disks or any other items are provided on a sale or return basis by the Company to the Hirer they must be returned with the packaging intact. 

4.10 Quotations from the Company are valid for a period of 14 days from the date of the quote unless previously withdrawn and are subject to final equipment specification by the Client.

4.11 A Damage Waiver of 20% will be added to all Orders whereby the Company does not hold a valid copy of the Hirer’s Insurance that covers Hired-In Goods. 

5 Cancellation 

5.1 Without prejudice to any other right or remedy available to the Company, in the event of the cancellation of an order by the Hirer the Company reserves the right to make a cancellation charge as follows: 

5.1.1 Less than 14 days before shipping/delivery of the Equipment – 100% of the value of the Contract. 

5.1.2 Less than 30 days before shipping/delivery of the Equipment – 50% of the value of the Contract. Travel,Hotel reservations, special facilities/equipment or labour booked in advance on the Hirers behalf will all be charged in full in the event of cancellation.

5.1.3 More than 30 days before shipping/delivery of the Equipment – 25% of the value of the Contract. Travel,Hotel reservations, special facilities/equipment or labour booked in advance on the Hirers behalf will all be charged in full in the event of cancellation. 

6 Warranties 

6.1 The Company shall endeavour to ensure that the Equipment is in good working order and condition at the time of delivery to or collection by the Hirer. The Hirer shall be responsible for ensuring that the Equipment is fully suitable in all respects for the purpose for which it is hired. In no circumstances shall the Company be liable for any loss or damage of whatever kind caused by the Hirer’s inability to use the Equipment, or peripheral equipment not supplied by the Company. 

6.2 The Company reserves the right, where the Equipment is (in the Company’s absolute discretion) of a high technology specification, to require that the Hirer uses the services of a Technician to operate the Equipment at the cost of the Hirer. In such cases only the Technician may use the equipment. 

6.3 The Hirer warrants that it shall use the Equipment with all possible skill. 

6.4 The Company’s liability in respect of any defect or failure of the Equipment is limited to making good any such defect or failure by repair or replacement, provided the defect or failure is not caused by the misuse of the Equipment by the Hirer. Should any defect occur in the Equipment other than that for which the Hirer is responsible the Company shall, upon the return of the defective Equipment, repair or replace the Equipment as soon as is reasonably practicable. 

6.5 The Company shall not be liable to the Hirer for any delays in availability; or in delivery (in circumstances where the Company has accepted responsibility for delivery) of the Equipment; or for any indirect or consequential losses, costs or loss of profits caused by the use, failure or unsuitability of the Equipment. 

6.6 The Hirer shall on no account cover, remove or deface any serial number plate, manufacturer’s name plate or any other identifying marks on the Equipment. The Hirer shall not open the outer case (if any) of the Equipment, interfere with the mechanism or any part thereof, or expose the Equipment to moisture, precipitation, excessive heat, dust, or other adverse conditions unless expressly approved in writing. The Hirer shall keep the Equipment protected at all times. 

7 Insurance 

7.1 The Hirer is at all times during the duration of the Contract responsible for the safety and safe-keeping of the Equipment. The Hirer shall assume complete responsibility and be liable for loss of or damage to the Equipment (excluding fair wear and tear and loss or damage to the Equipment arising from a mechanical failure due to a fault within the Equipment itself) from the time that the Hirer takes delivery of the goods to the time that the goods are collected by the Company or transported or returned by the Hirer to the Company’s premises (as the case may be). Any unattended Equipment must be kept in a secure environment. 

7.2 In addition to being responsible for the equipment on hire the Hirer shall be responsible for loss of hire income for the period reasonably required to replace or repair the Equipment.

7.3 The hirer undertakes to insure the Equipment at its full replacement value (new for old) against loss or damage from the time it leaves the Company’s premises until it is returned to the Company’s premises. Any insurance arranged by the Hirer shall be on terms not less favourable than the terms of the Company’s insurance and the Company’s interest shall be noted on the policy. Particulars of replacement values will be supplied by the Company to the Hirer on request. 

7.4 In the event of loss, theft or damage the Hirer must notify the Company as soon as possible and in any event within a period of 24 hours. The police must be informed in the case of theft or loss at the first opportunity by the hirer. 

7.5 Any loss will be invoiced to the Hirer for the full replacement value. 

8 Maintenance 

8.1 The Hirer shall give to the Company, or shall procure that the Company be given, access to the premises where the Equipment is kept at all reasonable times. The Company shall procure that all Technicians sent to the premises to access the Equipment carry identity badges. The Hirer shall provide safe working conditions for the Technician and shall notify him of any special or hazardous conditions. 

9 Termination Events 

9.1 The Hirer shall be deemed to have repudiated this Agreement and the Company may at any time thereafter serve notice accepting that repudiation and terminating this Agreement if: 

9.1.1. the Hirer fails punctually to pay on their due date any sums due under this Agreement; 

9.1.2 the Hirer does not comply with any provision of this Agreement (other than as referred to in clause 9.1.1) and if the failure to comply is capable of remedy it is not remedied within 14 days of the Company giving notice to the Hirer or, if earlier, of the Hirer becoming aware of the failure to comply; 

9.1.3 the Hirer (being an individual) (or where there is more than one Hirer, any of them) is the subject of an interim order or has a statutory demand made upon him under the Insolvency Act 1986 (or any statutory re-enactment thereof) or has a bankruptcy petition presented in respect of him; 

9.1.4 the Hirer (being a Company) shall have a receiver, administrative receiver, or administrator appointed, or shall enter compulsory or voluntary liquidation; 

9.1.5 any representation made or deemed to be made by or on behalf of the Hirer in this Agreement or any other document relating to this Agreement is or proves to have been incorrect or misleading in any material respect when made or deemed to be made;  

9.1.6 any expropriation, attachment, sequestration, distress or execution affects any asset or assets of the Hirer or the Equipment;  

9.1.7 the Hirer ceases or suspends carrying on its business or any part of it which, in the opinion of the Company, is material in the context of this agreement;  

9.1.8 the Hirer shall do anything or omit to do anything which in the opinion of the Company may prejudice the Company’s rights of ownership in the Equipment;  

9.1.9 it is or becomes unlawful for the Hirer to perform any of its obligations under this agreement or for the Company to exercise or enforce any of its rights under this agreement.  

10  Rights on termination  

10.1  Upon termination of the hire of the Equipment pursuant to clause 9 by the Company, the Hirer shall return the Equipment to the address which the Company shall specify in Writing or, at the absolute discretion of the Company, the Company shall collect the Equipment, and the Hirer shall pay to the Company by way of agreed damages:  

10.1.1 all arrears of hire charges and interest; and  

10.1.2 a sum equal to 24 hours’ hire charges;  

10.1.3 all other sums due from the Hirer to the Company under this Agreement; and  

10.1.4 collection costs (where appropriate).  

10.2  The Hirer authorises the Company to enter any property at reasonable times for the purpose of collecting the Equipment in pursuance of its rights  under clause 10.1 above.  

10.3  Termination shall not affect any other rights that the Company may have under this or any other Agreement, or under statute or other law.  

11  Voluntary Termination  

11.1  The Hirer may terminate this Agreement at any time by:  

11.1.1 returning the Equipment (in good working order and condition); and  

11.1.2 paying such sums as would be payable if the Company had terminated this Agreement under clauses 9 and 10 above.  

12  Liability  

12.1  The liability of the Company shall not in any event:  

12.1.1 exceed the total amount paid by the Hirer to the Company under this Agreement; or  

12.1.2 include consequential losses, loss of profits or indirect costs.

12.2 Nothing in this Agreement shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability which cannot be excluded by law

13  General  

13.1  Any typographical or clerical error or omission in documents issued by the Company may be corrected without liability on its part.  

13.2  The Hirer must notify the Company in Writing of:  

13.2.1 any change of its address; and/or  

13.2.2 any proposed change of the address at which the Equipment is kept, provided always that the Hirer shall not move the Equipment without the consent in Writing of the Company; and/or  

13.2.3 any other contact details.  

13.3  If any provision of these Terms is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Terms and the remainder of the provision in question shall not be affected thereby.  

13.4  Any dispute arising under or in connection with this Agreement shall be the subject of the jurisdiction of the English Courts, and this Agreement shall be governed by the laws of England.

14. Data Protection

14.1 Data Controller: For the purposes of the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018, Content AV Ltd is the Data Controller of any personal data processed in connection with this Agreement.

14.2 Types of Personal Data Processed: The Company may collect and process the following categories of personal data relating to the Hirer (or its representatives):
(a) name, job title and business contact details;
(b) invoicing and payment details;
(c) delivery, site access and logistical information;
(d) insurance documentation where required;
(e) correspondence and communications regarding the hire;
(f) CCTV imagery where the Hirer attends Company premises.

14.3 Purposes of Processing: Personal data is processed for the following purposes:
(a) administering and performing this hire Agreement;
(b) delivering, installing, operating and collecting Equipment;
(c) verifying identity, credit status and insurance coverage;
(d) managing invoices, payments, deposits and financial records;
(e) ensuring site safety, compliance and access control;
(f) complying with legal, tax and regulatory obligations.

14.4 Lawful Basis for Processing: The Company relies on the following lawful bases under Article 6 UK GDPR:
(a) Performance of a Contract (Art. 6(1)(b)) – to provide the hired Equipment and services;
(b) Legal Obligation (Art. 6(1)(c)) – including tax, accounting and health & safety requirements;
(c) Legitimate Interests (Art. 6(1)(f)) – including asset protection, fraud prevention, security, and effective management of the hire process.

14.5 Data Sharing: The Company may share personal data only where necessary with:
(a) delivery partners, couriers and logistics providers;
(b) Technicians and subcontractors engaged to carry out the hire;
(c) venues, event organisers and site managers requiring access information;
(d) accountants, auditors, insurers and legal advisers;
(e) banks and payment service providers;
(f) regulatory authorities where disclosure is required by law.
All third parties are required to process data securely and only for the intended purpose.

14.6 International Transfers: Where personal data is transferred outside the UK, the Company shall ensure appropriate safeguards are used, such as adequacy regulations, Standard Contractual Clauses (SCCs), or International Data Transfer Agreements (IDTAs).

14.7 Data Retention: Personal data will be retained only for as long as necessary for the purposes for which it was collected, including:
(a) hire contracts, invoices and financial records – 6 years;
(b) correspondence and project information – up to 6 years;
(c) CCTV – retained in accordance with the Company’s CCTV policy.

14.8 Hirer Rights: Under UK GDPR, the Hirer has the right to request:
(a) access to their personal data;
(b) correction of inaccurate data;
(c) deletion of data where appropriate;
(d) restriction or objection to processing;
(e) data portability;
(f) the right to complain to the Information Commissioner’s Office (ICO).
Requests may be submitted to: hello@contentav.co.uk

14.9 Data Security: The Company will take appropriate technical and organisational measures to protect personal data from loss, misuse, unauthorised access or disclosure. The Hirer shall also ensure that any personal data provided by the Company (including crew names or access details) is stored and handled securely.

14.10 Use of Electronic Systems: The Company may use secure digital systems for order processing, scheduling, communication, and financial administration. By entering into this Agreement, the Hirer acknowledges and accepts such electronic processing.

14.11 Obligations on Termination: Upon termination of this Agreement, the Company shall retain only the personal data necessary for legal or operational requirements. The Hirer must securely delete any personal data supplied by the Company once it is no longer required, unless retention is required by law.

Date: January 2026